Privacy Policy

Last updated: May 2026

Okanagan Indoor Lighting ("we", "us", or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy laws.

1. Information We Collect

We collect personal information only when you voluntarily provide it through our contact form or by contacting us directly. This may include:

• Full name
• Email address
• Phone number
• Property address or general area
• Project details you share in your message

We do not collect sensitive personal information such as financial data, social insurance numbers, or health information.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and schedule a free property measure
• Provide quotes, design proposals, and installation services
• Communicate with you about your project
• Follow up after installation to ensure satisfaction

We will not use your information for any purpose beyond fulfilling the service you requested without your explicit consent.

3. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Third-party tools we use to operate our business (e.g., form processing services), who are bound by confidentiality obligations.
• Legal requirements: If required by law or to protect the rights and safety of our business or others.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Inquiry information is typically retained for up to 2 years.

5. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for all data transmission.

6. Your Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent and request deletion of your information (subject to legal obligations)

To exercise these rights, contact us at the address below.

7. Cookies & Analytics

Our website may use cookies or analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and does not personally identify you. You can disable cookies in your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Okanagan Indoor Lighting
South Okanagan, BC, Canada
📞 250-462-5635
✉ info@okanaganindoorlighting.ca

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.